Due to health & hygiene reasons, we CANNOT exchange or refund for change of mind on ANY adult products, so please choose carefully.
Most Adult toys don’t come with a manufacturer’s warranty but we will extend a 30 DAY REPLACEMENT WARRANTY, from the date you receive your product for any faulty goods. Some of the higher end toys do have a 12 month warranty or more in some cases and we suggest checking if your toy does before purchase if that is important to you. Please remember to register your product for extended warranties offered by the manufacturers or you may void your warranty. You can do this by following any directions on your packaging.
We do not offer a satisfaction guarantee on any of our products, but we can offer advice before you purchase if you are not too sure about what you want. Our advice is based on product knowledge and tips from you about what you want from a toy, but please be aware, it is no guarantee that you will love it as we are all different in our wants, needs and desires.
In the case of a faulty product, it will be replaced with an identical product or, if you choose, a product of the same value. If this option is not viable we will provide you with a refund for the total value of the faulty product.
Please note that we test each product before we ship them to ensure they do in fact work so we recommend a few things to try before writing off your toy as faulty. Before returning your toy, please check out the tips below...
- Ensure you are using the correct batteries; they are inserted correctly or try new batteries.
- Check the instructions or packaging for your product for correct operating instructions. Some toys require you to hold down buttons, some a combination of buttons, some start up immediately, some are basic to operate and others complicated.
- Check the instructions or packaging for your product to ensure there are no travel locks installed on your toy, usually this applies to the higher end toys.
- Read the leaflet we sent with your toy about care and returning your toy or alternatively, Contact us, to try some other tips.
Please refrain from getting upset with your toy if it doesn’t start or begin tampering with it because if there is evidence of misuse or abuse, all warranties are void.