SHIPPING & HANDLING
Please refer to our Shipping & Handling Policy if you need to clarify anything regarding receiving your order.
Please refer to our Returns Policy before sending back goods.
TERMS & CONDITIONS
Use of Products Purchased From This Website
When using any products purchased from this site, you accept full responsibility for the care and use of that product. We will not take responsibility or liability for personal injury or product malfunction due to misuse of products purchased from this website. All products purchased from this site should be used in accordance with the manufacturer’s instructions. Please read the packaging &/or information that come with your purchase to ensure proper use and care of your item. Misuse &/or mistreatment of any product void all warranties.
If you are concerned about using any products purchase from this site, we recommend consulting your medical practitioner before using the product.
It is the customer’s responsibility to make sure all information is entered correctly before ordering. We can’t be held responsible and are not liable for any refunds or exchanges in the event any personal details or item ordered were entered incorrectly. Due to the nature of adult products and in the interest of health and safety we cannot accept refunds or exchanges for products that have already been purchased and left our warehouse (with the exception of faulty goods).
Our Returns policy can be used to determine if you have an item that requires a refund or exchange.
If you place an order with us over the phone, we will collect information from you, including your contact information. This information will be used by us to ship your orders, to contact you for customer service related issues and to send you information about our company. These forms will be destroyed after delivery of your item. Click here to contact us.
Sales & Promotions
Sale Items & Promotional Offers are available for a limited time only and cannot be extended. We reserve the right to change a promotion or sale at any time, but not after you have placed your order. Items for promotion or sale are only available until stocks run out.
Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. It is also used to help diagnose problems if they should arise on our web server and to administer our web site. If you do not want to use the website to purchase products, we know some people are afraid of the big bad web and don’t want their credit card details used online, we will take phone orders upon request. You can call us on (phone number) to place your order.
By entering your details to become a member of our website, you accept to receive news & promotional updates from us. If you do not wish to receive this information, please use the ‘guest’ function or email us to remove your email address from receiving these communications. Should members choose to unsubscribe from our mailing lists we will delete any personally identifiable information that has been submitted from our database.
Due to product packaging changes, packaging and images on some products listed on this site may vary from the product received but rest assured that it is the same product. If you are unsure, you can contact us for verification. Please retain your packaging if you wish to do this as without it, your product could become unidentifiable. (E.g., a description of a pink vibrator that takes 2 AA batteries and has a suction base could be any number of products; we need a barcode or precise name of the item.)
We also do our best to protect your item and its packaging from damage during shipping but we cannot guarantee that the box or the plastic clamshell packaging doesn’t get squashed or broken during transit. If you are unhappy about the condition your purchase is in when you receive it, please take photos of it to send to us so we can take it up with our courier.
International Delivery & Returns
International customers using this site understand and agree that they will be liable for any customs duties, tariffs or charges for their destination country. If customs seizes goods sent from us, any charges and cost of goods will not be refunded. Any goods that are returned to us will be at the expense of the customer for delivery back to us and also will be charged for shipping back to them.